Privacy Policy

TapChat Limited Last updated: April 2026

Who we are

TapChat Limited is a guest engagement platform for hospitality venues. Our website is gettapchat.co.uk and you can contact us at mark@gettapchat.co.uk.

Our role

When you interact with a venue through TapChat, the venue is the data controller and TapChat acts as a data processor. This means the venue decides what data is collected and why. We process it on their behalf to deliver the service.

What data we collect

When you interact with a venue through TapChat, we may process the following information:

  • Your name

  • Your phone number

  • Your messages with the venue

  • Your booking requests and preferences

  • Your feedback and review responses

  • Any other information you share during the conversation

We do not collect financial or payment information.

Why we collect it

We process your data to:

  • Respond to your enquiries and booking requests on behalf of the venue

  • Send you messages the venue has asked us to deliver, such as event invitations, booking confirmations, or review requests

  • Help the venue improve its guest experience

Who processes your data

We use a small number of trusted third-party technology providers to deliver our service, including official Meta Business Partners for messaging and approved platforms for conversation management, automation, and booking integration. We only share data with these providers as necessary to deliver the service, and each operates under their own privacy policy and data protection obligations.

Lawful basis

We process your data on the basis of the venue's legitimate interest in communicating with its guests and managing bookings. Where you have opted in to receive messages from a venue, we rely on your consent to send future marketing communications.

How long we keep your data

We retain your data for as long as the venue requires it to deliver its guest engagement activities. If you ask to be removed, we will delete your data within 30 days.

Your rights

Under UK GDPR, you have the right to:

  • Request a copy of your data

  • Ask us to correct inaccurate data

  • Ask us to delete your data

  • Withdraw consent for marketing messages at any time

  • Complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled

To exercise any of these rights, contact us at mark@gettapchat.co.uk or message the venue directly.

Opting out

You can opt out of messages from a venue at any time by replying "STOP" to the conversation. We will remove you from future broadcasts within 48 hours.

Changes to this policy

We may update this policy from time to time. The latest version will always be available at gettapchat.co.uk/privacy.