HOW IT WORKS
From the first tap to the next booking.
Five journeys, running in your venue's name, every night. Your guests never download anything, and your floor team sends nothing during service.
01 · AT THE TABLE
A tap. A conversation. A guest you know.
A smart card on every table, and in your team's pockets. One tap opens WhatsApp with the first message already written, so there is nothing to type. The guest gets a thank-you from the house, gives a first name and chooses whether to hear from you again.
A reward, not a form. A little something on the house, with a code your staff read at the till.
Light questions only. Birthday month and which nights they would like to hear about.
Print once. Locked for good. The card cannot be rewritten to send guests somewhere else.
02 · MISSED CALLS
The phone that rings out.
When nobody can pick up, the call diverts after about 20 seconds. A short recorded line tells the caller a WhatsApp is on its way, and it usually arrives within a minute. They ask in their own time, get your opening hours, menus or booking link, and any team member can step in.
Works alongside your phone line. A divert on your existing number.
Books through your own link. Whatever booking system you use.
No robot on the phone. Guests reply when it suits them.
Callers can opt in, so a missed call can become a regular.
AI voice agents answer the call. TapChat starts the relationship.
03 · QUESTIONS
Answers at any hour, from your own menus.
An assistant answers everyday questions from your own menus and facts: opening times, parking, dietary options, private hire, group bookings. It hands sensitive things, like allergies and complaints, straight to your team, and it says it is an assistant if asked.
At one restaurant, a third of guest conversations started between 9pm and noon, when the team is rarely free to answer.
04 · AFTER THE VISIT
A couple of hours later. Did we look after you?
A short message from your manager by name. Anyone who had a bad night can tell the manager privately in the same chat, and it is assigned to a person straight away, with the whole conversation attached.
92% of check-in replies were positive at the restaurant where this has run longest (271 of 294, to August 2026).
05 · A REASON TO COME BACK
One message to the people who asked.
Not your whole database, blasted. The right people, picked by what they have told you: steak nights, Sunday lunch, birthdays, locals. They reply, they book through your usual link, and the night fills.
89 covers booked within 12 hours of one message to 715 guests, of 112 on the night. One steakhouse, July 2026, as reported by the venue.
What changes for your team: very little.
Put the cards out. And read the reward code at the till.
Pick up handed-over chats. One team inbox on the manager's phone. Assign any chat to the duty manager, events or the head chef.
Any booking system. Yours stays. Guests book through your usual link.
Your phone line stays. We add a divert for calls nobody answers.
Yes means yes.
One reply stops it. Opt-outs are honoured straight away.
You are in control. Your venue is the data controller. TapChat processes data for you under a written agreement.
On the official platform. Built on the official WhatsApp Business Platform, in your venue's name, once Meta has verified your business.
Honest automation. The assistant says it is an assistant if asked, and hands over to a person when it should.
1. Walkthrough
We tap through the journey together and agree what matters most in your venue.
2. We build
Your number, cards, journeys and assistant, set up in your venue's voice. The main wait is Meta verifying your business.
3. Go live
Cards on the tables, a short staff briefing, and your guest list starts growing that night.