Included, per venue
Your own WhatsApp number with your verified business name.
Smart table cards and staff cards, set up and delivered.
Missed-call capture: a divert for when your phone rings out, and a WhatsApp to every mobile caller.
The guest journey, built and run: welcome reward, check-in after the visit, private feedback to your manager.
An assistant that answers questions from your menus and hands over to a person.
One message a month to guests who said yes, planned and written for you; extra sends quoted before they go.
Staff briefing on site, and a monthly report.
You own the number, the list and the accounts.
You get a written quote for setup and the monthly fee before anything starts. Not included: ad spend. Paid monthly in advance. Three-month minimum, then rolling on six weeks' notice. Messaging is included on fair use, reviewed at month three.
Questions
Do guests need to download an app?
No. One tap on the card opens WhatsApp, which most of your guests already use. Nothing to install.
Does it work with my booking system?
Yes, whichever one you use. Guests book through your usual booking link, so nothing needs to be connected or replaced.
Who owns the guest data?
You do. Your venue is the data controller and TapChat processes data on your behalf under a written agreement. If you leave, the number, the list and the accounts stay with you.
What do my staff have to do?
Put the cards out, read the reward code at the till, and pick up the chats the assistant hands over. You can assign any chat to the right person: duty manager, events or head chef. Nobody has to send messages during service.
PRICING
Fully tailored. Fully managed.
Every plan is customised to your venue: your covers, your footfall and how many sites you run. We build it, run it and report on it, so your team doesn't have to. No per-seat software, no surprise add-ons.
What it takes to pay its way.
Your walkthrough includes the maths for your venue: your average spend per head, your quiet nights, and how many extra covers a month it takes for TapChat to pay for itself. In July, one message to 715 guests booked 89 covers within 12 hours at one steakhouse.
The three-month guarantee.
Cards on every table and the missed-call divert switched on from go-live. If you do not have 250 guests you can reach on WhatsApp by the end of month three, we refund month three's fee. Either way, you can stop at month three with no notice, and the number, the guest list and the accounts stay yours.